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vitalnet.com : Support : E-mail Troubleshooting

E-mail Troubleshooting

Get your E-mail account up and running!


On This Page:
  Troubleshooting Topics.

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In this section we present troubleshooting information and solutions for common problems.

Troubleshooting Topics.

When you have problems with sending or receiving E-mail, follow these steps to resolve, or at least narrow down, the problem.

  1. Always be sure you have your E-mail software configured properly. You will find detailed setup instructions for the most popular E-mail clients in our E-mail Setup section.

  2. Your username and password are case sensitive. The most common reason for E-mail problems is the incorrect use of upper and lowercase letters when trying to log in. If you created your password as "passWord," for example, then it will not work if you enter "Password."

  3. Normally, your server settings (POP3 and SMTP) are set to "mail.YOURDOMAIN.com". However, try changing it to just "YOURDOMAIN.com" (no "mail." in front) and, if your mail works, you can leave the settings that way. If neither of these settings works, try using your server IP address as the mail server setting. When you use an IP address, do not put "mail." or "www." in front, and do not put an extension on the end. If your IP address works, then your domain may not be set up with the registrar yet, or it may have expired.

  4. If you receive a "550 Relay Denied" message when attempting to send E-mail out, it might just be a temporary problem. Check for new E-mail and wait approximately 30 seconds before attempting to send E-mail again. Alternatively, you can set your SMTP server settings to that of your dial-up ISP account and see if that works. Some ISPs do not allow the use of outgoing E-mail servers that are not located on their network (for example, Earthlink blocks outgoing SMTP).

If the above steps do not help to resolve your problem, please contact us. Please let us know what troubleshooting steps you have tried so far and the results you have received, so that we may rule out the most common problems quickly. If you are reporting bounced E-mail problems, please include the full headers of the bounced E-mail so that we may examine where in the routing process the problem may have occurred.

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